The monitoring of production data is becoming more and more important in modern manufacturing operations. Furthermore, in view of tight processing schedules, unplanned machine stoppages are also expensive and have to be dealt with as quickly as possible. In this case, the first step is to make absolutely clear what the problem is. The machine manufacturer’s technical support personnel need the customer to supply all the relevant data relating to the situation on site, and this must be done without any mistakes, and as clearly and quickly as possible.